Browse our collections, choose your products and available options, then add them to your cart. Proceed to checkout and enter your delivery and payment details.

Explore alpaca-fiber yarn, socks, hats, scarves, wraps, gloves, mittens and thoughtful gifts. Individual product descriptions show materials, sizing and availability.

Fiber content varies. Read each listing to see whether an item contains pure alpaca fiber or a blend.

Review the sizing information on the product page. If you need help choosing, email us with the product name and your question before ordering.

Follow the instructions provided with your item or on its product page. Care requirements vary, so contact us if you are unsure about a particular product.

The available secure payment options are displayed at checkout. Choose the option that works best for you.

Checkout uses an encrypted connection. Read our Privacy Policy for information about how personal data is handled.

Current promotions will be shared on our website or through our email updates. Any offer will include its terms and instructions.

Please contact us to ask about current gift-card availability before planning your purchase.

Our logo merchandise is sold through a separate Bonfire shop. Visit the Farm Merchandise page for its link. Bonfire orders have a separate checkout.

Try an updated browser, refresh the page and check your connection. If the problem continues, email us with the page link and a description of what happened.

We ship throughout the United States. International shipping is not currently offered.

Shipping is free on orders of $75 or more throughout the United States. Orders under $75 have a flat shipping fee of $7.95, applied at checkout.

Orders ship within 1 to 3 business days. Once shipped, delivery usually takes 2 to 5 business days. You'll receive a tracking number by email when your order leaves the farm.

Free local pickup at our farm in Groton, NY, is available by arrangement. Select pickup at checkout. We'll email you when your order is ready; please arrange a pickup time before visiting.

Open your cart, select Checkout, enter your delivery details and choose an available payment method. Review your order before confirming the purchase.

You'll receive a tracking number by email when your order leaves the farm. Contact us with your order number if you need help locating your tracking details.

Tracking may take time to appear after a label is created or between carrier scans. If there has been no progress or your order is overdue, email us so we can help.

Email us promptly with your order number and the corrected address. Changes may be possible before fulfillment, but cannot be guaranteed after processing.

Send your order number and the requested change as soon as possible. We will check the order's status and let you know what is possible.

Contact us quickly with your order number. Cancellation depends on the fulfillment status and cannot be guaranteed once processing is underway.

We currently offer standard shipping within the United States. If you need an item by a particular date, please contact us before ordering.

Email us promptly with your order number, a description of the issue and clear photos of the item and packaging. We will review the details and help with the next steps.

Contact us with your order number and the item you wish to return before sending anything back. Review our Return Policy for eligibility, time limits and instructions.

The applicable return window is explained in our Return Policy. If you cannot find the details for your item, contact us before requesting a return.

Check the tracking information and delivery address first. If you still need assistance, send your order number so we can investigate the available information.

Check around your delivery location and with other household members. If you cannot locate the package, contact us with your order number and tracking details.

Contact us if you have questions about the coverage or services for a particular shipment. Additional shipment protection is not assumed unless it is specifically shown in your order details.

Email ellepeaacres@gmail.com for product, order, shipping or return questions. Include your order number when your message concerns an existing purchase.

Start with Visit the Farm, then send an inquiry with your preferred experience, date and group size. The team will confirm arrangements directly.

Animal tours are by appointment. Ask for available dates before visiting.

The address is 430 Auburn Road, Groton, NY 13073. Scheduled tours normally meet at the yellow horse barn with the green roof. Follow the instructions provided for your appointment.

Contact us in advance to ask about a private or larger-group arrangement.

Wear closed-toe sneakers or boots and clothing suitable for the weather. Bring drinking water and prepare for outdoor conditions.

Only with permission and supervision from the farm team. Use calm voices and stay with your guide.

Discuss the ages in your group when arranging the visit. Adults must supervise children throughout.

No. Your visit is confirmed only after arrangements have been agreed directly with the farm.

A product purchase does not reserve a farm experience. Use the inquiry form to discuss tours, alpaca walks, private events or flower days.

Contact the farm as soon as possible. Confirm the cancellation and rescheduling terms when booking.

Yes. Explain what would make your visit comfortable so the team can discuss the route and arrangements with you.

Visit U-pick Flowers for information about picking and photo options. Ask the team about the current schedule before planning your outing.

No. The seasonal farmstand has its own self-serve shopping information. See The Farmstand for details; animal tours require separate arrangements.